The Impact of Organizational Learning on The Performance in Public Sector - Case Study: Iraqi General Company for Electronic Systems (2024-2025)
DOI:
https://doi.org/10.31150/ajebm.v8i3.3360Keywords:
Organizational Learning, Employee Performance, Public Sector, Service Quality, Gender Differences, Knowledge Adaptation, IraqAbstract
Organizational learning is widely recognized as a key factor in enhancing performance within organizations. In public sector institutions, the ability to adapt and integrate new knowledge is crucial for improving service quality and operational efficiency. The Iraqi General Company for Electronic Systems operates within a bureaucratic structure where the impact of organizational learning on employee performance remains underexplored. While previous studies have examined the role of organizational learning in banking institutions, limited research has focused on its influence on employee performance in public sector organizations. This study investigates the extent of organizational learning within the company and evaluates its impact on employee performance, alongside analyzing gender-based differences in responses. Data analysis using SPSS revealed a significant positive correlation between organizational learning and employee performance. However, no statistically significant gender-based differences in responses were identified. Unlike prior research, this study applies a refined measurement tool adapted from banking-sector studies to evaluate the impact of organizational learning on service quality, technology adoption, and managerial support in a public-sector entity. The findings suggest that fostering an environment conducive to organizational learning can enhance employee performance and service delivery in public-sector companies. Future research should explore additional moderating factors, such as demographic influences, on this relationship.
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Copyright (c) 2025 Hamid Subhi Aliwy
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