Raras Tirto Sakti, A. ., Nunung Ayu Sofianti, & Rudy Rosandy. (2020). The role of e-service quality in influencing customer satisfaction and airport brand image in Indonesia during the COVID-19 pandemic. American Journal of Economics and Business Management, 3(4), 62–77. https://doi.org/10.31150/ajebm.v3i4.202