Ghost Workers Syndrome and Service Delivery in Nigerian Public Service
DOI:
https://doi.org/10.31150/ajshr.v6i5.3513Keywords:
Payroll, Ghost Workers, Fraud, Public Service, Corruption, BiometricsAbstract
The problem of ghost labour is undoubtedly a financial burden on the government. Government service delivery in the public sector has suffered as a result of the presence of ghost workers on government payrolls. Governments at all levels must manage their resources wisely in light of the declining revenue brought on by the volatility of the oil price on the global market in order to start projects that will benefit the citizens' socioeconomic growth. Nonetheless, the government has the option of monitoring the phantom workers' operations in order to reroute the money recovered to services that will benefit the general population. The study's goals are to identify the factors that contribute to the existence of ghost workers in Nigerian government payrolls, investigate the effects of ghost workers syndrome on service delivery in the country's public sector, and ascertain the measures governments have taken to monitor ghost workers' activities in the country's public sector. The study used a participative approach and qualitative research as primary methods for gathering and analyzing data. Among other things, the study found that government payrolls contain phantom personnel, which has a detrimental effect on the quality of services provided by Nigeria's public sector.
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