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The Concept of Economic Capacity of Service Enterprises and its Essence
Corresponding Author(s) : Erdonov Mukhammadamin Erdon Ugli
American Journal of Economics and Business Management,
Vol. 8 No. 4 (2025): April
Abstract
This article examines the concept of economic potential of service enterprises and its essence. In this article, we have presented our scientifically based conclusions and proposals through the analysis and forecast of indicators such as the economic potential of service enterprises, the efficiency of their own income activities and the ability to sustainably grow. As a result, we have obtained a systematic strategic map aimed at optimizing the processes of managing operational processes, using resources, providing customer service and generating income. This article explores the theoretical and practical dimensions of the economic capacity of service enterprises, emphasizing its significance in the context of a service-driven economy. Economic capacity is defined as the comprehensive potential of an enterprise to utilize its available resources—such as labor, capital, innovation, and organizational competencies—to achieve optimal service delivery, ensure sustainability, and adapt to market dynamics. Unlike industrial enterprises, service enterprises face unique challenges due to the intangible nature of their outputs and the centrality of human capital and customer interaction. The study analyzes the key components of economic capacity, including financial, labor, managerial, and innovation potential, as well as the influence of the external environment. It also examines the dynamic relationship between current operational capabilities and future development potential. The findings underscore that enhancing economic capacity is essential for improving competitiveness, operational efficiency, and long-term viability in the service sector. The article contributes to the broader understanding of enterprise development by offering a structured conceptual framework that can guide managerial strategies and policymaking in service-oriented economies.
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- G. L. Shostack, «How to design a service», Eur. J. Mark., т. 16, вып. 1, сс. 49–63, 1982.
- B. Mardonov и M. Erdonov, «IMPORTANCE OF IMPROVING THE LIVING STANDARDS OF THE POPULATION IN THE SERVICE SECTOR», Студенческий Вестник, вып. 19–6, сс. 87–89, 2019.
- L. L. Berry, E. A. Wall, и L. P. Carbone, «Service clues and customer assessment of the service experience: Lessons from marketing», Acad. Manag. Perspect., т. 20, вып. 2, сс. 43–57, 2006.
- C. Grönroos, «Service Logic revisited: Who creates value? And who co-creates?», Eur. Bus. Rev., т. 20, вып. 4, сс. 298–314, 2008.
- C. Grönroos, Service Management and Marketing: Customer Management in Service Competition, 3-е изд. John Wiley & Sons, 2007.
- J. A. Fitzsimmons и M. J. Fitzsimmons, Service Management: Operations, Strategy, Information Technology, 8-е изд. McGraw-Hill Education, 2014.
- R. Johnston и G. Clark, Service Operations Management: Improving Service Delivery, 5-е изд. Pearson Education, 2019.
- B. Edvardsson, A. Gustafsson, и I. Roos, «Service portraits in service research: A critical review», Int. J. Serv. Ind. Manag., т. 16, вып. 1, сс. 107–121, 2005.
- V. A. Zeithaml, M. J. Bitner, и D. D. Gremler, Services Marketing: Integrating Customer Focus Across the Firm, 7-е изд. McGraw-Hill Education, 2018.
- C. H. Lovelock и J. Wirtz, Services Marketing: People, Technology, Strategy, 8-е изд. Pearson Education, 2019.
- A. Parasuraman, V. A. Zeithaml, и L. L. Berry, «SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality», J. Retail., т. 64, вып. 1, сс. 12–40, 1988.
- B. Mardonov и M. Erdonov, «SOCIAL AND ECONOMIC SCIENCE», Студенческий Вестник, т. 19, вып. 69 part 6, с. 87, 2019.
- J. B. Barney и W. S. Hesterly, Strategic Management and Competitive Advantage: Concepts and Cases, 6-е изд. Pearson, 2019.
- M. A. Hitt, R. D. Ireland, и R. E. Hoskisson, Strategic Management: Concepts and Cases: Competitiveness and Globalization, 13-е изд. Cengage Learning, 2020.
- M. E. Erdonov, «THE ESSENCE OF THE CONCEPT OF POVERTY, THE MAIN DIRECTIONS OF REDUCING THE LEVEL OF POVERTY IN OUR REPUBLIC», J. Innov. V Ekon., т. 4, вып. 10, 2021.
References
G. L. Shostack, «How to design a service», Eur. J. Mark., т. 16, вып. 1, сс. 49–63, 1982.
B. Mardonov и M. Erdonov, «IMPORTANCE OF IMPROVING THE LIVING STANDARDS OF THE POPULATION IN THE SERVICE SECTOR», Студенческий Вестник, вып. 19–6, сс. 87–89, 2019.
L. L. Berry, E. A. Wall, и L. P. Carbone, «Service clues and customer assessment of the service experience: Lessons from marketing», Acad. Manag. Perspect., т. 20, вып. 2, сс. 43–57, 2006.
C. Grönroos, «Service Logic revisited: Who creates value? And who co-creates?», Eur. Bus. Rev., т. 20, вып. 4, сс. 298–314, 2008.
C. Grönroos, Service Management and Marketing: Customer Management in Service Competition, 3-е изд. John Wiley & Sons, 2007.
J. A. Fitzsimmons и M. J. Fitzsimmons, Service Management: Operations, Strategy, Information Technology, 8-е изд. McGraw-Hill Education, 2014.
R. Johnston и G. Clark, Service Operations Management: Improving Service Delivery, 5-е изд. Pearson Education, 2019.
B. Edvardsson, A. Gustafsson, и I. Roos, «Service portraits in service research: A critical review», Int. J. Serv. Ind. Manag., т. 16, вып. 1, сс. 107–121, 2005.
V. A. Zeithaml, M. J. Bitner, и D. D. Gremler, Services Marketing: Integrating Customer Focus Across the Firm, 7-е изд. McGraw-Hill Education, 2018.
C. H. Lovelock и J. Wirtz, Services Marketing: People, Technology, Strategy, 8-е изд. Pearson Education, 2019.
A. Parasuraman, V. A. Zeithaml, и L. L. Berry, «SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality», J. Retail., т. 64, вып. 1, сс. 12–40, 1988.
B. Mardonov и M. Erdonov, «SOCIAL AND ECONOMIC SCIENCE», Студенческий Вестник, т. 19, вып. 69 part 6, с. 87, 2019.
J. B. Barney и W. S. Hesterly, Strategic Management and Competitive Advantage: Concepts and Cases, 6-е изд. Pearson, 2019.
M. A. Hitt, R. D. Ireland, и R. E. Hoskisson, Strategic Management: Concepts and Cases: Competitiveness and Globalization, 13-е изд. Cengage Learning, 2020.
M. E. Erdonov, «THE ESSENCE OF THE CONCEPT OF POVERTY, THE MAIN DIRECTIONS OF REDUCING THE LEVEL OF POVERTY IN OUR REPUBLIC», J. Innov. V Ekon., т. 4, вып. 10, 2021.