Quality of Service and its Characteristics in Retail Enterprises
DOI:
https://doi.org/10.31150/ajshr.v3i10.1525Keywords:
service economy, retail trade, service quality, competitive advantage, service process, consumersAbstract
The article is devoted to the research of the quality of services in retail trade enterprises and its characteristics, requirements for the quality of services, criteria for the quality of service and the main directions of the quality of services of retail trade enterprises and develops recommendations for the increase of the quality of services in retail enterprises.
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