Conflict Management Techniques and Performance of Healthcare Workers in Anambra State General Hospitals (2014-2023)
Keywords:
Conflict Management, Performance, Healthcare, HospitalsAbstract
This study investigates the effect of different conflict management techniques—namely integration, avoidance, accommodation, and mediation—on the performance of healthcare workers in general hospitals in Anambra State. It aims to assess how these techniques influence key performance indicators such as quality of patient care, work efficiency, teamwork, and job satisfaction. The study employed a quantitative research design using a survey method to collect data from healthcare workers across selected general hospitals in Anambra State. A structured questionnaire was administered to 383 respondents to measure their perceptions of conflict management techniques and their effects on performance metrics. Data were analyzed using Pearson correlation coefficients and regression analysis to test the hypotheses. The findings highlight the varying impacts of conflict management techniques on different aspects of healthcare worker performance. Integration and mediation techniques are beneficial in enhancing patient care quality and job satisfaction, respectively. However, avoidance techniques may hinder work efficiency, while accommodation positively influences teamwork. The study recommends that healthcare managers prioritize training in integration and mediation techniques to improve overall performance and job satisfaction. Additionally, strategies need to be developed to address the inefficiencies caused by avoidance and to reinforce the positive effects of accommodation on teamwork.
References
Abd-Elrhaman, E. S. A., &Ghoneimy, A. G. H. (2018). The effect of conflict management program on quality of patient care. American Journal of Nursing Science, 7(5), 192-201.
Abiodun, T. (2021). Organizational conflict and staff efficiency in Owo Local Government of Ondo State. (Unpublished Master’s Thesis). University of Nigeria, Nsukka.
Adelue, G. W., &Komolafe, C. T. (2019). Crisis management in educational system. (Unpublished Manuscript).
Adeoji, S. N. (2021). Strategies for conflict resolution in Nigeria Universities: 2019 and 2019University of Ilorin Crises. (Unpublished Master’s Thesis). University of Ilorin, Ilorin.
Adeyemi, T. O., & Ademilua, S. O. (2021). Conflict management strategies and administrative effectiveness in Nigerian universities. Journal of Emerging Trends in Educational Research and Policy Studies, 3(3), 368-375.
Armstrong, M. (2017). A handbook of human resource management practice. London and Sterling: Kogan Page. Arnold, J. D. (2008). When the sparks fly. New York: McGraw Hill Inc.
Bankole, F. T. (2021). Nature of conflicts between academic and non-academic staff of tertiary institutions in Bornu State. Educational Research and Review, 4(4), 89-98.
Boulton, C., & Cole, R. (2016). A comprehensive dwelling unit choice model accommodating psychological constructs within a search strategy for consideration set formation. Transportation Research Part B: Methodological, 79, 161-188.
Bacal, R. (2016). Conflict and cooperation in the workplace. Retrieved, March 13, 2019 from http://www.work911.com/articles/orgconflict.
Bacel, R. (2016). Organizational conflicts-The good, the bad and the ugly. Retrieved, February 14, 2017 from http://www.work911.com/articles/orgconflict.htm
Bankole, F. T. (2019). Nature of conflicts between academic and non-academic staff of tertiary institutions in Bornu State. Educational Research and Review, 4(4), 89-9 Best, S. G. (2016). Introduction to peace and conflict studies in West Africa. Ibadan: Spectrum Books.
Block, R., & Mouton, J. (1994). The Managerial Grid. Huston TX: Publishing Curmeroun and Whethes (1985), being a paper presented at the orientation workshop for member of the new Government councils for Nigeria federal universities “Crises management in Nigeria universities” university system.
Cınar, F., &Kaban, A. (2021). Conflict management and visionary leadership: An application in hospital organizations. Procedia - Social and Behavioral Sciences, 58.
Cassey, M., &Cassey, P. (2017). Self-esteem training as an aid to acquiring conflict management skills. Australian Journal of Adult and Community Education, 37(3), 160-166.
Cole, G. A. (2015). Management: Theory and practice. London: DP Publications.
Daniel, E. C. (2015). The impact of accommodating on conscientiousness and courtesy in oil and gas companies. The International Journal of Business & Management, 3(11), 159.
Dobre, O. (2019). Employee motivation and organizational performance. Review of Applied Socio-Economic Research, 5(1), 53–60.
Daniel, H. (2020). The impact of organizational and innovator variables on instructional innovation in higher education. The Journal of Higher Education, 53(4), 567-588.
Darling, J. R., & Brownlee, L. (Jr.) (2008). Conflict management in the academic institution. Journal of Education, 11(3), 243-257.
David, F. K. (2019). Strategic management: Concepts and cases (12th ed.). New York: Prentice Hall.
Denga, D. I. (1990). Managerial psychology in business and educational administration. Calabar: Rapid Educational Publishers.
Dreu, C. D., & Vliert, E. V. (2021). (Eds.). Using conflict in organizations. London: Sage Publications. Drucker, P. (2021). The practice of management (5th ed.). New York: Harper and Brothers.
Echeruo, S. M. (2017). Sources of conflicts in universities in Abia State. Nigerian Journal of Educational Assessment, 1(2), 63-78. Edem, (2021). Personnel conflicts and administrative behaviour of secondary school principals in Calabar Education Zone. (Unpublished Master’s Thesis), University of Nigeria, Nsukka.
Eischardt, Kahwaju, & Bourgeors III (2017). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Sciences, 71(1), 51-53.
Enyi, D. (2020). Students’ perception of sources and the management strategies for resolving student-related conflict in universities: A study of University of Nigeria, Nsukka. In A. U.Akubue & D. Enyi (Eds.), Crises and challenges in higher education in developing countries. Ibadan: Wisdom Publishers.
Evans, G., & Newham, J. (2018). The dictionary of world politics. New York: HarvesterWheatsheaf.
Ezegbe, C. (2017). Management of conflict in Nigeria educational system. In A. N. Ndu, L. O. Ocho, & B. S. Okeke (Eds.), Dynamics of educational administration and management: The Nigerian perspective. Awka: Meks Publishers.
Ezeocha, D. A. (2019). Educational administration and planning. Nsukka: Optimal Computer Solution.
Echeruo, S. M. (2017). Sources of conflicts in universities in Abia State. Nigerian Journal of Educational Assessment, 1(2), 63-78.
Edem. (2019). Personnel conflicts and administrative behaviour of secondary school principals in Calabar Education Zone. (Unpublished Master’s Thesis). University of Nigeria, Nsukka.
Ebrahim, M., El, A., &Keshk, L. I. (2019). Managers’ conflict management styles and its effect in staff nurses’ turnover intention at Shebin El Kom Hospitals, Menoufiya Governorate. World Journal of Medical Science, 11(1), 132–143.
Farahani, A. K. (2019). Evaluation of relationship between conflict management styles and organization effectiveness, 7(4), 795–800.
Fusch, P. I., & Fusch, G. E. (2015). Leadership and conflict resolution on the production line. International Journal of Applied Management and Technology, 14(1), 21–39.
Fadipe, J. O., & Ojedele, P. K. (Eds.). (2019). Management of education in Nigeria. Ibadan: Daily Graphics Nig. Federal Republic of Nigeria (2019).
National policy on education. Lagos: NERDC Press. Fisher, R. J. (2019). Sources of conflict and methods of conflict resolution. Retrieved February 15,2019 from http://www.aupeace.org/files/fisher-sources-of-conflict-and-methods-of-resolution.pdf.
Folarin, F. C. (2019). Imperatives of effective communication in school organization and management. African Journal of Educational Development, 2(3), 81-92.
Galadima, S. (2021). “Basics of conflict reporting.” In P. Umuaru (Ed.), Introduction to conflict reporting in Nigeria. Lagos: Frankad Publishers.
Geoffrey, C. (2017). Conflicts within the university community. Studies in Higher Education, 2(1),3-8.
Harvey, B. (2019). Sources of conflicts between academic and non-academic staff of colleges inGreater Manchester. Available online at: www.res.org/education/quality.htm. Retrieved on 13th October, 2023.
Imhabekhai, I. C. (2010). Management of school records. Lagos: Longman Publishers.
Iravo, M. A. (2020). Effect of conflict management in performance of public secondary schools in Machakos County, Kenya, 170.
Jones, S. J. (2018). Human Resource Management. New York: Harper Collins Publishers.
Kaimenyi, C. K. (2019). The influence of conflict management styles on leadership approaches within small-scale businesses in Kenya, 16(9), 55–59.
Kassim, M. A. M., Abdullah, M. S., & Mansor, M. F. (2018). The mediating role of conflict management styles between organizational justice and affective commitment among academic staffs in Malaysian public universities. In MATEC Web of Conferences (Vol. 150, p. 05012). EDP Sciences.
Khalid, S., & Fatima, I. (2016). Conflict types and conflict management styles in public and private hospitals. Pakistan Armed Forces Medical Journal, 66(1), 122–126.
Kinnander, M. (2020). Conflict management: How to manage functional conflicts within project teams, 1–52.
Lather, A. S., Jain, S., Shukla, A. D., & Studies, M. (2019). Cross cultural conflict resolution styles: An extensive literature review. Asian Journal of Management Research, 130–146.
Latif Khan, M., Langove, N., Ali Shah, F., &UmairJavid, M. (2015). The modes of conflicts and managerial leadership styles of managers. An International Journal, 7(2), 44–53.
Liu, & Wilson, A. (2018). Conflict management strategies in coping with students’ disruptive behaviors in the classroom: Systematized review. Journal of Advances in Medical Education &Professionalism, 6(3), 102.
Longe, O. (2015). Impact of workplace conflict management on organizational performance: A case of Nigerian manufacturing firm. Journal of Management and Strategy, 6(2), 83-92.
Lun, Y., & Cheung, J. (2019). Effects of conflict management styles on relationship quality. Asian Journal of Shipping and Logistics, 25(2), 209–229.
March, J. G., & Simon, H. A. (2018). Organizations. New York: John Wiley and Sons.
Milton, D. (2019). Conflict in education. New York: Praeger Publishers.
Minu, D. A. (2020). An empirical analysis of the relationship between organizational characteristics and conflict resolution in Nigerian universities. (Unpublished doctoral dissertation). University of Nigeria, Nsukka.
Muhammed, R. (2016). Strategies for managing conflicts in academic institutions in Enugu State. International Journal of Academic Research in Business and Social Sciences, 2(1), 114-120.
Nayir, F., &Timur, S. (2019). Conflict resolution methods and leadership: A study in the health sector. Procedia - Social and Behavioral Sciences, 58.
Ngozi, N. U. (2022). Strategies for conflict resolution among academic and non-academic staff of universities in South-East Nigeria. Journal of Education and Practice, 4(9), 85-90.
Okpechi, C. N. (2015). Causes and resolution strategies of conflicts in Nigerian schools: Implications for global peace and security. Research on Humanities and Social Sciences, 5 (23), 105-115.
Obasi, I. N. (2019). Conflict management in Nigerian universities: A study of University of Nigeria, Nsukka. (Unpublished doctoral dissertation). University of Nigeria, Nsukka.
Rahim, M. A. (2019). Managing conflict in organizations (5th ed.). Routledge.
Robbins, S. P. (2018). Organizational behavior. Prentice-Hall, Upper Saddle River, NJ.
Shih, C., &Susanto, E. (2018). Conflict management styles, emotional intelligence, and job performance in public and private organizations in Indonesia. International Journal of Public Administration, 41(12), 943–956.
Simons, T., & Peterson, R. (2015). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85(1), 102-111.
Taylor, J. B. (2019). Managing conflict: A practical guide to resolution in the workplace. London: CIPD Publishing.
Taiwo, A. (2016). The influence of conflict resolution on employees’ performance. Research Journal of Business Management, 5(8), 149–156.
Ukwayi, J. K. (2021). Conflict management strategies and the performance of secondary schoolprincipals in Cross River State. International Journal of Educational Development, 4(2), 109-117.
Venter, K. (2018). Theories of conflict resolution. In M. Maiese (Ed.), International conflict resolution (pp. 67-89). Boston: Brill Publishers.
Vickers, A. (2021). Managing conflict in organizations. New York: McGraw Hill.
Wang, Y., & McLean, G. (2015). The impact of organizational conflict on employees’ performance: A study in the Malaysian service sector. International Journal of Business and Management, 7(10), 103–112.
Wanjohi, E. W., & Obonyo, G. (2019). The influence of conflict management styles on employees’ job performance in Kenya: A case of insurance companies. International Journal of Innovative Research and Development, 8(7), 87–94.
Wahab, O. E. (2021). Conflict resolution and academic performance in Nigerian universities. Lagos: Macmillan Publishers.
Yusuf, N. (2019). Impact of conflict management strategies on employee performance in public secondary schools in Mandera County, Kenya. Journal of Education and Practice, 10(15), 103–110.
Zikmann, R. (2021). Resolving conflicts in educational institutions. London: Sage Publications.
