Critical factors influencing E-government adoption in the Gambia
DOI:
https://doi.org/10.31150/ajshr.v2i1.325Keywords:
The Gambia, e-Government adoption factors, e-Participation, e-Readiness, e-ServicesAbstract
It is well established by research and careful observation to e-Government adoption procedures that developed e-Government services, advanced in modern societies, with complex day to day affairs, is a prerequisite not only for meeting citizen’s needs but also in creating the background for the development of knowledge-based public administration. Yet, e-Government development is still at the infancy stage in many developing countries. The objective of this paper is to identify critical factors that enable citizens to adopt e-Government services in a society which is at the infancy stage of e-Government implementation. In other words, this research seeks to determine citizens’ intentions to adopt e-Government initiatives in The Gambia. To achieve the purpose of the study, an integrated model from DeLone and McLean (2003) and Bojang (2020) has been adopted having in mind the local context of Gambian society. Using a mixed-methods approach, online survey data was collected and analyzed descriptively. The findings from the survey concluded that awareness creation and quality service provision strongly influence citizens’ intention to adopt e-Government services. Political and bureaucratic support and trust in government were also found to be critical factors for the adoption of e-Government in The Gambia. The availability of information, ease to use government websites, up-to-date information, reliability and quick response from government websites equally influence citizens’ intention to adopt e-Government. This study will help policy-makers to initiate and formulate policies, strategies that will increase the adoption of e-Government initiatives among citizens.
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e-Government Strategy for The Gambia (2005) United Nations Economic Commission for Africa Addis Ababa. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form by any means, electronic, mechanical, photocopying, recording and/ or otherwise without prior permission of UNECA.
