Information Systems Integration and Management Strategies for Enhancing Administrative Efficiency in the Civil Service: A Case Study of Delta State, Nigeria
DOI:
https://doi.org/10.31150/ajebm.v8i5.3528Keywords:
Administrative Efficiency, Database Architecture, Digital Communication, Electronic Records System, Enterprise Vision, Efficient Workflow, Information System Integration, Workforce WellbeingAbstract
The demand for administrative efficiency in the civil service necessitates a well-integrated information system. This study examines how database architecture, electronic record systems, and digital communication influence administrative efficiency in the Delta State Civil Service. A quasi-experimental design with a cross-sectional survey was employed, targeting 104 management staff across 26 ministries. Primary data were collected through a structured questionnaire using a 4-point Likert scale. Data analysis was conducted using SPSS version 20.0, with Pearson Product-Moment Correlation (PPMC) employed to test hypotheses. Results indicate that electronic record systems significantly correlate with timely decision-making (r = 0.760, p = 0.004) and efficient workflow (r = 0.601, p = 0.009), highlighting their role in enhancing administrative processes. Digital communication positively influences efficient workflow (r = 0.637, p = 0.008) and workforce wellbeing (r = 0.075, p = 0.047), suggesting that improved communication fosters operational efficiency. However, database architecture and enterprise vision showed no significant impact, implying the need for better integration with digital tools. The study underscores the importance of electronic record systems and digital communication in administrative efficiency. It recommends increased investment in digital infrastructure, training on electronic record management, and better alignment of enterprise vision with operations to optimize efficiency.
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Copyright (c) 2025 Roseline Oborakpororo Oghogho, Grace Ugu
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