The influence of reward and feedback toward task performance and the mediation
DOI:
https://doi.org/10.31150/ajebm.Vol1.Iss4.38Keywords:
rewards and recognition, feedback from job, organizational citizenship behavior, perceived organizational support, task performanceAbstract
This research aims to test the mediation of organizational citizenship behavior between rewards and recognition toward task performance and the mediation of perceived organizational support between feedbacks from job toward task performance. This research performed on SMEs craft employee in Kasongan, Bantul, with total of 114 respondents. The sampling technique used purposive sampling only to employee with two years work experience and concurrently did not work as an owner. The result showed that organizational citizenship behavior did not mediate rewards and recognition toward task performance, but only perceived organizational support mediated between feedbacks from job toward task performance.
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References
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Taba IM. Mediating effect of work performance and organizational commitment in the relationship between reward system and employees’ work satisfaction. Journal of Management Development. 2016; 37(1):65–75.
Tremblay M, Cloutier J, Simard G, Chenevert D, Vandenberghe C. The International Journal of Human The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance. The International Journal of Human Resource Management. 2010; 21(3):405–433. 10.1080/09585190903549056.
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Aktar S, Sachu MK, Ali EM. The Impact of Rewards on Employee Performance in Commercial Banks of Bangladesh : An Empirical Study. IOSR Journal of Business and Management (IOSR-JBM). 2012; 6(2):9–15.
Baron RM, Kenny DA. The Moderator-Mediator Variable Distinction in Social Psychological Research : Conceptual, Strategic , and Statistical Considerations. Journal of Personality and Social Psychology. 1986; 51(6):1173–1182.
Bradler C, Dur R, Neckermann S, Non A. Employee Recognition and Performance : A Field Experiment. Management Science. 2016; 62(11):3085–3099.
Castro CB, Armario EM, Ruiz DM. The in2uence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management. 2004; 15(1):27–53. 10.1108/09564230410523321.
Chelagat LJ, Kiprop CP, Kemboi A. Effect of Organizational Citizenship Behavior on Employee Performance in Banking Sector , Nairobi County , Kenya. International Journal of Business, Humanities and Technology. 2015; 5(4):55–61.
Choi WS, Heo JS, jeong Kim L. A Study on the Impact of Material, Social, Symbolic Reward on OCB : Moderate Effect of the Rank. Journal of Economics, Business and Management. 2015; 3(3):377–382. 10.7763/JOEBM.2015. V3.213.
Cullen KL, Edwards BD, Casper WC, Gue KR. Employees ’ Adaptability and Perceptions of Change-Related Uncertainty : Implications for Perceived Organizational Support , Job Satisfaction , and Performance. J Bus Psychol. 2014; (29):269–280. 10.1007/s10869-013-9312-y.
Dahling J, O’Malley AL, Chau SL. Effects of feedback motives on inquiry and performance. Journal of Managerial Psychology. 2015; 30(2):199–215. 10.1108/JMP-12-2012-0409.
Eisenberger R, Huntington R. Perceived Organizational Support. Journal of Applied Psychology. 1986; 71(3):500– 507.
Hutchison S, Garstka ML. Sources of Perceived Organizational Support : Goal Setting and Feedback. Journal of Applied Social Psychology. 1996; 26(15):1351–1366.
Ibukunoluwa OE, Anuoluwapo AG, Agbude GA. Bene1ts of Organizational Citizenship Behaviours for Individual Employees. Covenant International Journal of Psychology. 2015; 1(1):50–69.
Joireman J, Daniels D, George-Falvy J, Kamdar D. Organizational Citizenship Behaviors as a Function of Empathy, Consideration of Future Consequences , and Employee Time Horizon : An Initial Exploration Using an In-Basket Simulation of OCBs. Journal of Applied Social Psychology. 2006; 36(9):2266–2292.
Kim D, Moon CW, Shin J. Linkages between empowering leadership and subjective well-being and work performance via perceived organizational and co-worker support. Leadership & Organization Development Journal. 2018; 39(7):844–858. 10.1108/LODJ-06-2017-0173.
Kohli AK, Jaworski BJ. The In2uence of on Coworker Feedback Salespeople. Journal of Marketing. 1994;
58(4):82–94.
Kementerian Koperasi dan Usaha Kecil dan Menengah Republik I Badan Pusat Statistik, Narasi Statistik UMKM Tahun 2010-2011; 2011. http://www.depkop.go.id/pdf-viewer/?p=uploads/tx_rtgfiles/narasi_statistik_umkm_2010-2011.pdf., cited 2018 November 11.
Mohamed MS, Anisa H. Job Engagement : Medical Transcription. SCMS Journal of Indian Management. 2013; 10(1):22–33.
Muse LA, Stamper CL. Perceived Organizational Support : Evidence for a Mediated Association with Work Performance. Journal of Managerial Issues. 2015; 19(4):517–535.
Nae EY, Moon HK, Choi BK. Seeking feedback but unable to improve work performance? Quali1ed feedback from trusted supervisors. Career Development International. 2015; 20(1):81–100.
Ndungu DN. The Effects of Rewards and Recognition on Employee Performance in Public Educational Institutions: A Case of Kenyatta University, Kenya. Global Journal of Management and Business Research: A Administration and Management. 2017; 17(1):43–68.
Njanja WL, Maina RN, Kibet LK, Njagi K. Effect of Reward on Employee Performance : A Case of Kenya Power and Lighting Company Ltd ., Nakuru , Kenya. International Journal of Business and Management. 2013; 8(21):41–49. 10.5539/ijbm.v8n21p41.
de Oliveira Maciel C, Camargo C. Revista de Administração Social connection in organizations : the effects of local ties on job engagement and performance. Revista de Administração. 2016; 51(4):377–385. 10.1016/j. rausp.2016.07.005.
Organ DW. Organizational Citizenship Behavior : Recent Trends and Developments. Annual Review of Organizational Psychology and Organizational Behavior. 2018; 80(November 2017):1–12.
Rosen CC, Levy PE, Hall RJ. Placing Perceptions of Politics in the Context of the Feedback Environment, Employee Attitudes, and Job Performance. Journal of Applied Psychology. 2006; 91(1):211–220. 10.1037/0021-9010.91.1.211.
Saks AM. Antecedents and Consequences of Employee Engagement. Journal of Managerial Psychology. 2006; 21(7):600–619. 10.1108/02683940610690169.
Shim DC, Faerman S. Government Employee’s Organizational Citizenship Behavior: The Impacts of Public Service Motivation, Organizational Identi1cation, and Subjective OCB Norms. International Public Management Journal. 2017; 20(4):531–559. 10.1080/10967494.2015.1037943.
Sinnappan LP, Amulraj M. Impact of Rewards and Recognition and Empowerment on Organizational Citizenship Behaviors among Technical Engineers. Management Studies and Economic Systems. 2014; 1(2):89–95.
Sonnentag S, Volmer J, Spychala A, Job Performance; 2010.
Taba IM. Mediating effect of work performance and organizational commitment in the relationship between reward system and employees’ work satisfaction. Journal of Management Development. 2016; 37(1):65–75.
Tremblay M, Cloutier J, Simard G, Chenevert D, Vandenberghe C. The International Journal of Human The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance. The International Journal of Human Resource Management. 2010; 21(3):405–433. 10.1080/09585190903549056.
Whitaker BG. Linking the feedback environment to feedback seeking through perceptions of organizational support and job involvement. International Journal of Organization Theory & Behavior. 2011; 14(3):385–404
Published
2019-01-25
How to Cite
Kurniawan, I. S., & Hutami, L. T. H. (2019). The influence of reward and feedback toward task performance and the mediation. American Journal of Economics and Business Management, 1(4), 19–26. https://doi.org/10.31150/ajebm.Vol1.Iss4.38
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