Improving Mechanisms for Enhancing The Efficiency of Using Intellectual Resources in The Service Sector
Corresponding Author(s) : Abduvohidova Gulshan Akmalovna
American Journal of Economics and Business Management,
Vol. 8 No. 5 (2025): May
Abstract
The efficiency of intellectual resource usage is one of the key metrics in assessing the performance of service sector organizations in the knowledge economy. This study examines how leveraging intangible assets effectively can foster strategic goals and outcomes in the service sector context. The analysis draws on a combination of insights from knowledge management literature and a multi-case study approach focusing on integrated knowledge management systems (KMS), human capital development, and innovation facilitation in service firms. By evaluating practices in banking, healthcare, and hospitality industries, the research identifies key drivers, best practices, and potential pitfalls in leveraging intellectual resources. The findings highlight that organizations which effectively manage their intellectual resources achieve improved operational efficiency and innovation, while conversely the absence of comprehensive knowledge strategies can result in significant performance gaps within the service sector.
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- S. Al-Ahbabi, R. Z. Yusoff, S. Al-Badi, и F. M. Al-Fazari, «A Framework for Effective Implementation of Knowledge Management in Government Organizations», J. Knowl. Manag., т. 23, вып. 1, сс. 131–151, 2019.
- M. E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance. New York: Free Press, 1985.
- D. J. Teece, «Dynamic Capabilities and Strategic Management», Strateg. Manag. J., т. 18, вып. 7, сс. 509–533, 1997.
- J. Barney, «Firm Resources and Sustained Competitive Advantage», J. Manag., т. 17, вып. 1, сс. 99–120, 1991.
- L. Edvinsson и M. S. Malone, Intellectual Capital: Realizing Your Company’s True Value by Finding Its Hidden Brainpower. New York: HarperBusiness, 1997.
- T. A. Stewart, Intellectual Capital: The New Wealth of Organizations. New York: Doubleday, 1997.
- E. Brynjolfsson и A. McAfee, The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. New York: W. W. Norton & Company, 2014.
- R. M. Grant, «The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation», Calif. Manage. Rev., т. 33, вып. 3, сс. 114–135, 1991.
- A. F. Al-Mulhim, S. Yahya, и others, «Investigating Knowledge Management Practices in Service Sectors», Manag. Sci. Lett., т. 10, вып. 3, сс. 615–628, 2020.
- A. A. Rashdi, Z. A. Al-Badi, и others, «Knowledge Management Adoption in the Public Sector: A Case Study of Oman», Int. J. Public Sect. Manag., т. 32, вып. 1, сс. 48–57, 2019.
- H. Chesbrough, Open Innovation: The New Imperative for Creating and Profiting from Technology. Boston: Harvard Business School Press, 2003.
- C. K. Prahalad и G. Hamel, «The Core Competence of the Corporation», Harv. Bus. Rev., т. 68, вып. 3, сс. 79–91, 1990.
- I. Nonaka и H. Takeuchi, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford: Oxford University Press, 1995.
- K.-E. Sveiby, The New Organizational Wealth: Managing & Measuring Knowledge-Based Assets. San Francisco: Berrett-Koehler, 1997.
- T. H. Davenport и L. Prusak, Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press, 1998.
- J. A. Schumpeter, «The Theory of Economic Development», Harv. Econ. Stud., т. 46, 1934.
References
S. Al-Ahbabi, R. Z. Yusoff, S. Al-Badi, и F. M. Al-Fazari, «A Framework for Effective Implementation of Knowledge Management in Government Organizations», J. Knowl. Manag., т. 23, вып. 1, сс. 131–151, 2019.
M. E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance. New York: Free Press, 1985.
D. J. Teece, «Dynamic Capabilities and Strategic Management», Strateg. Manag. J., т. 18, вып. 7, сс. 509–533, 1997.
J. Barney, «Firm Resources and Sustained Competitive Advantage», J. Manag., т. 17, вып. 1, сс. 99–120, 1991.
L. Edvinsson и M. S. Malone, Intellectual Capital: Realizing Your Company’s True Value by Finding Its Hidden Brainpower. New York: HarperBusiness, 1997.
T. A. Stewart, Intellectual Capital: The New Wealth of Organizations. New York: Doubleday, 1997.
E. Brynjolfsson и A. McAfee, The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. New York: W. W. Norton & Company, 2014.
R. M. Grant, «The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation», Calif. Manage. Rev., т. 33, вып. 3, сс. 114–135, 1991.
A. F. Al-Mulhim, S. Yahya, и others, «Investigating Knowledge Management Practices in Service Sectors», Manag. Sci. Lett., т. 10, вып. 3, сс. 615–628, 2020.
A. A. Rashdi, Z. A. Al-Badi, и others, «Knowledge Management Adoption in the Public Sector: A Case Study of Oman», Int. J. Public Sect. Manag., т. 32, вып. 1, сс. 48–57, 2019.
H. Chesbrough, Open Innovation: The New Imperative for Creating and Profiting from Technology. Boston: Harvard Business School Press, 2003.
C. K. Prahalad и G. Hamel, «The Core Competence of the Corporation», Harv. Bus. Rev., т. 68, вып. 3, сс. 79–91, 1990.
I. Nonaka и H. Takeuchi, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford: Oxford University Press, 1995.
K.-E. Sveiby, The New Organizational Wealth: Managing & Measuring Knowledge-Based Assets. San Francisco: Berrett-Koehler, 1997.
T. H. Davenport и L. Prusak, Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press, 1998.
J. A. Schumpeter, «The Theory of Economic Development», Harv. Econ. Stud., т. 46, 1934.