Managerial Competence and Performance of Aluminium Firms in South East, Nigeria
Keywords:
Customer-focus Competence, Organisational Competitiveness, Managerial Competence, Aluminium FirmsAbstract
The effective utilization of a firm’s precious human resources is crucial to its survival. Aluminium firms are increasingly relying on managerial competencies to enhance the optimal utilization of their human resources. Meanwhile, as a result chronic problems, organizations, especially industrial firms, are behind in understanding the advantages of managerial competencies. To address these shortcomings, the study examined the relationship between managerial competence and performance of Aluminium firms in South East, Nigeria. The study employed a descriptive survey research design. A total population of staff of the twenty (20) selected Aluminium Firms in South-East Nigeria was eight hundred and fifty-two (852) employees. A sample size of 265 employees was determined using Krejcie and Morgan (1970). Data were generated using a structured questionnaire. The data collected were analysed using Pearson Product Moment Correlation Coefficient with the aid of SPSS, 20. The results revealed that there is a positive significant relationship between customer focus competence and organisational competitiveness of Aluminium Firms in South East, Nigeria with the values (r = 0.970; P-value = 0.000). This relationship could also be described as significant and direct because, as managerial competence resulting from an increase or decrease in customer focus competence, the level of organizational competitiveness in Aluminium firms will also increase or decrease in the same ratio. The study recommended that management should provide customer service training programmes which will improve employees’ skills and knowledge for better service delivery, thereby enhancing organisational competitiveness in the industry.
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