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Vol. 8 No. 4 (2025): April

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The Role of Human Resources Re-Engineering in Enhancing the University Service Quality- Analytical and Exploratory Study

Fadia A. Bahia
Water Resources Management Engineering Department, College of Engineering, Al-Qasim Green University, Babylon 51013, Iraq
Basma M. Hamad
Business Administration Department, College of Administration and Economics, University of Babylon, Iraq

American Journal of Economics and Business Management, Vol. 8 No. 4 (2025): April

Abstract

This research aims to explore the role of human resources re-engineering as an independent variable in enhancing the quality of university service, in order to keep pace with the requirements of the fourth revolution in education and raise the scientific level that civilized societies seek. This research comes in light of the large gap between the intellectual proposal and the practical reality in Iraqi universities, which calls for the need to adopt innovative strategies to restructure human resources in line with technological transformations and modern requirements. Data was collected through a questionnaire distributed to 30 administrative leaders at the College of Engineering at Al Qasim Green University. The data was processed and hypotheses were tested using a number of statistical methods. The results showed a correlation and statistical effect between human resources reengineering in its dimensions and the quality of university service. The strongest positive correlation was between the organizational dimension and service quality, while the weakest correlation was between the technological dimension and service quality, which was also positive.


The value of the research lies in its focus on the human element and studying the surrounding conditions and means of improving them. It provides practical solutions to problems in the field of human re-engineering, in addition to providing indicators that help managers adopt a human re-engineering approach to achieve change and quality in university service.

Keywords

Re-engineering human resources Quality of university service
Bahia , F. A. ., & Hamad , B. M. . (2025). The Role of Human Resources Re-Engineering in Enhancing the University Service Quality- Analytical and Exploratory Study . American Journal of Economics and Business Management, 8(4), 1828–1842. Retrieved from https://globalresearchnetwork.us/index.php/ajebm/article/view/3502
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