Analysis of the Effect of Employee Performance, Job Satisfaction, and Organizational Culture on Improving the Quality of Services at the Office of Investment and One Door Integrated Licensing Services (DPM-P2TSP) Sorong District.
DOI:
https://doi.org/10.31150/ajebm.v4i4.472Keywords:
Employees, Satisfaction, Culture, ServiceAbstract
The purpose of the study was to determine the simultaneous and partial effect of employee performance, job satisfaction, and organizational culture on service quality at the One Stop Integrated Licensing and Investment Service Office, Sorong Regency. Based on the research hypothesis F test, it was found that simultaneously employee performance, job satisfaction, and organizational culture have a significant positive effect on service quality. In addition, through the multiple correlation test, it was found that the relationship between the three independent variables on the service quality variable has a very large number and is included in a very close relationship. The quality of service carried out by the One Stop Integrated Licensing and Investment Service through the employees in the Service has a relationship or is closely related to several things, especially the 3 factors raised in this study, namely: 1. employee performance, 2. job satisfaction, and 3. Organizational culture. As a government organization in the field of regional licensing, it is appropriate to provide services to the community.
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