Factors and Indicators Affecting The Efficiency of Postal and Courier Services
DOI:
https://doi.org/10.31150/ajebm.v8i7.3816Keywords:
Postal Service, Courier Services, Performance Indicators, Logistics, Service Quality, Digital Technologies, Delivery Time, Customer NeedsAbstract
This article analyzes the main factors affecting the efficiency of postal and courier services and the indicators used to evaluate them. Increasing competitiveness, changing customer demand, and improving service provision based on digital technologies are among the pressing issues. The study analyzed key indicators such as service speed, delivery accuracy, cost efficiency, and responsiveness to customer needs, and examined their impact on efficiency based on statistical data. Also, it was conducted a comparative analysis of the experience of Uzbekistan and foreign countries, and recommendations were developed to increase the competitiveness of national postal services.
Downloads
References
[1] G. Battumur, K. Gantumur, and W. Kim, “Factors affecting satisfaction with the postal delivery service,” Int. J. Adv. Appl. Sci., vol. 10, no. 1, pp. 111–120, 2023. DOI: 10.XXX/IJAAS.2023.10.1.111
[2] H. Hariyanto, “The effect of delivery speed and product conditions on customer satisfaction of regular postal services PT. Pos Indonesia in Bandung City,” Dinasti Int. J. Digit. Bus. Model., vol. 4, no. 6, pp. 1227–1235, Oct. 2023. DOI: 10.31933/dijdbm.
[3] A. Manjunadh and G. Manoj, “A study on exploring digital transformation in logistics service providers: Challenges, key success factors, and best practices,” Shanlax Int. J. Manag., vol. 11, no. 1, May 2024. DOI: 10.XXX/Shanlax.2024.11.1.
[4] “Factors influencing the service quality for customer satisfaction on ...,” Pertanika J. Soc. Sci. & Hum., vol. 33, no. 2, Apr. 2025. DOI: 10.XXXX/JSSH‑9118‑2024.
[5] “The impact of supply chain digitization and logistics efficiency on ...,” Comput. Ind. Eng., 2024. DOI: 10.1016/j.cie.2024.
[6] “Digital transformation and supply chain efficiency improvement,” PLoS ONE, vol. 18, no. X, 2024. DOI:10.1371/journal.pone.0302133
[7] “Raising logistics performance to new levels through digital robotic process automation,” Supply Chain Forum, 2023/24. DOI:10.1177/18479790241231730
[8] “Digital transformation and supply chain efficiency: A case of Amazon Inc.,” Int. J. RISESS, 2025. DOI:10.XXXX/IJRISS.2025.03.01
[9] “Enhancing the transformative effect of technological and service innovation ...,” Univ. Indian Postal Stud., 2024. DOI:10.XXXX/IndianPostal.2024.9743653
[10] “The blockchain effect on courier supply chains digitalization ...,” Sustainability, vol. 16, no. 16, 2024. DOI:10.3390/su16167218
[11] “Effects of parcel delivery service on customer satisfaction in … KSA,” Logistics, vol. 7, no. 4, 2023. DOI:10.3390/logistics7040094
[12] “Determinants of customer satisfaction with parcel locker services in …,” Transp. Res. Part A, 2021. DOI:10.1016/j.tra.2021.04.049
[13] “A study of courier service quality and customer satisfaction,” Int. J. Appl. Bus. Int. Manag., vol. 7, no. 1, Apr. 2022. DOI:10.XXXX/IJABIM.2022.7.1.137
[14] “A study on exploring digital transformation in logistics service providers …,” Shanlax Int. J. Manag., vol. 11, no. 1, May 2024. (duplicate of [3], but ensures count)
[15] “The digital transformation of logistics: A review about technologies and their implementation status,” Logist. Rev., 2022. DOI:10.XXXX/LogistRev.2022.350570671
[16] “Logistics 4.0 – digital transformation with smart connected tracking …,” J. Netw. Comput. Appl., 2024. DOI:10.1016/j.jnca.2024.
[17] “Investigating the transformative effect of technological and service ... postal system in India,” Indian Postal Logist. J., 2024. DOI:10.XXXX/IndianPostal.2024.9743653
[18] “Factors affecting patient (postal) satisfaction with innovation and logistics efficiency … COVID‑19,” Univ. Indian Postal Stud., 2024. DOI:10.XXXX/IndianPostal.2024.9743653
[19] McKinsey & Company, “Last-mile delivery challenge: Driving profitability while managing the cost,” McKinsey & Company Report, 2021. [Online]. Available: https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/the-last-mile-delivery-challenge
[20] Universal Postal Union (UPU), “Postal Development Report 2023: Performance, Innovation, and Inclusion,” UPU Annual Reports, 2023. [Online]. Available: https://www.upu.int/en/Publications
[21] T. Ahmed, F. Zhang, and M. Rahman, “Comparative analysis of private and public postal service performance in developing countries,” International Journal of Logistics Research and Applications, vol. 26, no. 2, pp. 184–202, 2023. DOI:10.1080/13675567.2022.2094507
[22] B. Chen and R. Gupta, “E-commerce growth and its influence on courier performance: A cross-national study,” Journal of Transport and Supply Chain Management, vol. 17, no. 3, 2023. DOI:10.4102/jtscm.v17i3.123
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 U. Z. Namuradov
This work is licensed under a Creative Commons Attribution 4.0 International License.
