Characteristics of Transformational Leadership in Insurance Companies and their Impact on the Application of Total Quality Management - An Applied Study in the Iraqi National Insurance Company
Keywords:
leadershipAbstract
The research aims to show the impact of transformational leadership traits on the application of total quality management in the Iraqi National Insurance Company. Two main hypotheses were put forward, namely: (1) There is a positive, statistically significant correlation between the characteristics of transformational leadership and the application of total quality management, (2) there is a positive, statistically significant effect of the characteristics of transformational leadership on the principles of total quality management. The research sample is represented by a group of individuals working in the Iraqi National Insurance Company, including administrators, accountants, auditors and financial analysts, for data for the year 2020. In order to achieve the objectives of the research and test its hypotheses, a questionnaire was designed and a set of appropriate statistical methods were used. The research also reached a set of conclusions, the most important of which was the existence of a strong and moral correlation between the attributes of transformational leadership and the principles of total quality management, with the exception of the principle of the participation of working individuals, as well as the administrative leaders’ enjoyment of the attributes of transformational leadership at an average level with the commitment of the company’s management to support and implement total quality management.
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