Can Hospitality Industry Organisations Boost Employee Engagement by Improving its Climate?
Keywords:
Organisational Climate, Employee Engagement, Hospitality Industry, Performance Feedback, Climate DimensionsAbstract
Can hospitality industry organisations boost employee engagement by improving its climates? To answer this question, one hundred and fifty three (153) employees of Osborn La-Palm Royal Resort, Abakaliki, were surveyed using a structured questionnaire; to determine the relationship between three dimensions of organisational climate (namely; participatory, flexibility, and performance feedback) and employee engagement. Results of Pearson Product Moment Correlation, which was used to test the hypotheses of the study, show that both participatory climate (r = 0.620, p<0.05) and performance feedback climate (r = 0.472, p<0.05) have significant positive relationships with employee engagement. However, there is a non-significant positive relationship between flexibility and employee engagement (r = 0.112, p>0.05). These results imply that improvements in participatory and performance feedback dimensions of organisational climate can boost employee engagement in Osborn La-Palm Royal Resort, Abakaliki. There should, therefore, be deliberate effort to develop and implement policies that enhance employee participation in decision-making, and to ensure regular and objective employee performance feedback, in order to boost employee engagement.
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Copyright (c) 2022 Emmanuel Agwu Arisi-Nwugballa, Augustine Ikechukwu Mamah, Gabriel Obasi Chidozie Udu, Ikenna Anthony Onah
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