The Analysis on Reward System and Employee Performance in Selected Hotels in Awka, Anambra State Nigeria


  • Ani Anthony Ejike Director of Entrepreneurship, Tansian Universiy, Umunya, Nigeria
  • Ifeoma Pethronila Okafor Department of Business Administration & Management, Federal Polytechnic Oko, Anambra State, Nigeria
  • Nwagbala Stella Chinelo Department of Business Administration, Faculty of Management Science, Nnamdi Azikiwe University, Awka Nigeria


Reward, employee engagement, employee loyalty, employee performance


Employee’s behaviour in hotels seems to be influenced by conflicting needs ranging from financial to non-financial needs. In view of conflicting needs, the study focused on the extent of relationship between reward system and employee performance in selected Hotels in Awka, Anambra State. The study was anchored on Reinforcement Theory and descriptive survey research design was adopted as a sample of 232 was determined from a total population of 554 being representatives of selected hotels in Awka, Anambra State. Data were collected with the aid of structured questionnaire and bio data were presented using simple frequency and percentage tables while data relating to research questions were analyzed using arithmetic mean. Hypotheses were tested using Pearson Product Moment Correlation Coefficient with the aid of Statistical Packages for Social Sciences (SPSS version 27). Findings revealed that there is positive relationship between reward system and employee performance in selected Hotels in Awka, Anambra State by indicating a positive relationship between monetary reward and employee engagement; between non-monetary rewards and employee loyalty. The study concluded that effective reward system can contribute to outstanding employee performance as the adoption of monetary and non-monetary reward system have significant effect on the performance of an employee. The study recommended that management of hotels should determine the needs of organizational members through survey or employee’s examination so as to offer a reward that can compel employee engagements.


Download data is not yet available.


Anitha A.N. (2015). Reciprocity and the induction of cooperation in social dilemma. Journal of Personality and Social Psychology. 62(6), 607-617.

Arokiasam A.M., Tat T.P., & Abdullah A.L. (2018). Human resource management. Gaining competitive advantage. Journal of Employee Loyalty. 23(9), 54-67.

Bratton B.L., & Gold D.L. (2020). Management. Organizational behavior: The central role of motivation. Journal of Management. 12(2), 5-10.

Byars B.P. & Rue E.R. (2018). Teams in organizations Prevalence, characteristics, and effectiveness. Journal of Small Group Research. 30(1), 678-711.

Chhabra D.A. (2019). A theory of cooperation and competition. Journal of Human Relations. 2(87), 129-152.

Ibrar T.P., & khan K.N. (2016). Non-monetary reward affects employee performance in private school. Journal of Non-Monetary Reward. 90(23), 90-103.

Kadozie H.O., & Cheiftana C.O. (2021). Reward system and Organizational performance. Journal of Organization Performance. 43(2), 32-45.

Kelidbari W.P., Dizgah E.P., &Yusefi Y.P. (2015). Components of reward in social dilemmas. Journal of Personality and Social Psychology. 48(7), 364-373.

Maduzi S.L. (2020). The relationship between non-monetary reward and organizational goal attainment of Pharmaceutical Firms. Journal of Non-Monetary Reward. 34(8), 43-56.

Nelson N.M. (2017). Cooperation, competition, and team performance, toward a contingency approach. Journal Academy of Management. 46(6), 572-590.

Nwagbala Stella C. (2018) Effect of employee reward on job performance in Small Scale industries in

Anambra State. Kansas City Kansas, Electronic Journal [online] Available:

Nwagbala S. C. & Okafor I. P. (2023) An Assessment on Job Satisfaction and Employee 16.

Performance in Selected Enugu Electricity Distribution Company (EEDC), Enugu State. International journal of Research and innovation in social science (IJRISS) 7(4) 891-902

Nwagbala S.C., Nwachukwu R., Ani A. E., & Ezeanokwasa F. N. (2023, August), "The Directional And Causal Relationship Between Monetary Compensation And Job Performance Of First Bank Plc In Anambra State, Nigeria.", Tansian University journal of Arts, Management and Sciences 8(1)

Owolabi O.W., & Abdul-Hameed A.H. (2021). The relationship between reward system and firm’s performance in the manufacturing sector. Journal of Employee Performance. 56(4), 22-30.

Pattanayak P.K. (2015). Sleep deprivation and teams burning the midnight oil or playing with fire. Journal of Academy of Management Review. 34(7), 56-66.

Pınar P.L. (2018). Research in the psychological laboratory, Truth or triviality. Journal on Current Directions in Psychological Science, 8(7), 3-9.

Pouliakas P.S. (2018). Reward System. Principles of Scientific Management. Journal of Monetary Reward. 45(8), 56-59.

Ryan G.N., & Deci V.I. (2017). The people make the Place Personnel psychology. Journal of Employee Reasoning. 40(3), 437-45.

Sadikoglu S.A., & Cemal R.O. (2017). A temporally based framework and taxonomy of team processes. Journal of Academy of Management. 26(8), 356-376.

Saeid E.S., Hassan H.U., & Hamid W.P. (2020). The relationship between reward system and employee engagement in Telecommunication Companies. Journal of Employee Engagement. 10(6), 55-68.

Shahzad S.L. (2013). Measuring and managing for team performance: Lessons from complex environments. Team effectiveness and decision-making in organizations. 32(9), 39-45.

Woodruffe R.L. (2016). Cooperation in intergroup and single-group social dilemmas. Journal of Experimental Social Psychology 30(23), 52-67.




How to Cite

Ani Anthony Ejike, Ifeoma Pethronila Okafor, & Nwagbala Stella Chinelo. (2023). The Analysis on Reward System and Employee Performance in Selected Hotels in Awka, Anambra State Nigeria. American Journal of Economics and Business Management, 6(9), 1–11. Retrieved from